| 发明名称 |
System, method, and computer readable medium for routing an agent to a preferred communications platform |
| 摘要 |
A system, method, and computer readable medium for routing an agent to a preferred communications platform comprises accessing a server comprising a routing strategy, wherein the routing strategy consists of a site value, a project identification value, a project load value, and an attribute value of the agent, and wherein the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, and routing the agent to the preferred environment based on a result of the routing strategy. |
| 申请公布号 |
US9584664(B1) |
申请公布日期 |
2017.02.28 |
| 申请号 |
US201514590476 |
申请日期 |
2015.01.06 |
| 申请人 |
ALORICA BUSINESS SOLUTIONS, LLC |
发明人 |
Cordell Jeffrey William;Cardin Gregory Stuart;Boutcher James K. |
| 分类号 |
H04M3/00;H04M3/523 |
主分类号 |
H04M3/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method, comprising:
accessing a server comprising a routing capability via a domain name server (DNS) by an agent; and routing the agent to a preferred environment based on a site value, a project identification value, a project load value, and an attribute value of the agent, and the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, wherein the site value, the project identification value, the project load value, and the attribute value of the agent each comprise an eight bit variable. |
| 地址 |
Irvine CA US |
