SYSTEM AND METHOD FOR PROVIDING VISUALIZATION OF PERFORMANCE AGAINST SERVICE AGREEMENT

摘要

A method includes obtaining information associated with a service provider's activities with respect to a computing system. The method also includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system. The method further includes identifying an overall score for the service provider using the KPI scores and weights associated with the KPI scores. In addition, the method includes generating a graphical display containing the overall score and/or one or more of the KPI scores. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

主权项

1. A method comprising:
obtaining information associated with a service provider's activities with respect to a computing system; identifying multiple key performance indicator (KPI) scores using the information, the KPI scores associated with different characteristics of the service provider's activities with respect to the computing system; identifying an overall score for the service provider using the KPI scores and weights associated with the KPI scores; and generating a graphical display containing at least one of: the overall score and one or more of the KPI scores.