SYSTEM AND METHOD FOR PROVIDING HIGH-LEVEL GRAPHICAL FEEDBACK RELATED TO OVERALL SITE PERFORMANCE AND HEALTH

摘要

A method includes obtaining information associated with a service provider's activities with respect to a computing system. The method also includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system. The method further includes generating a graphical display containing one or more of the KPI scores, where each KPI score is presented in the graphical display using a graphical indicator that identifies the KPI score and where the KPI score falls within a range of scores. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

主权项

1. A method comprising:
obtaining information associated with a service provider's activities with respect to a computing system; identifying multiple key performance indicator (KPI) scores using the information, the KPI scores associated with different characteristics of the service provider's activities with respect to the computing system; and generating a graphical display containing one or more of the KPI scores, wherein each KPI score is presented in the graphical display using a graphical indicator that identifies the KPI score and where the KPI score falls within a range of scores.