| 摘要 |
A method of sending data to one of a plurality of geographically dispersed contact center service sites includes receiving a contact from a customer device; determining a context of the contact; and retrieving, by the server of the contact center, from a first context store, information based on the determined context of the contact. Accordingly, based on the determined context of the contact, a predicted particular service site from among the plurality of geographically dispersed contact center service sites can be identified so that the retrieved information can be sent to a storage location that is closer to the predicted particular service site than the contact center is. |
| 主权项 |
1. A method of sending data to one of a plurality of geographically dispersed contact center service sites, comprising:
receiving, by a server of a contact center, a contact from a customer device; determining, by the server of the contact center, a context of the contact; retrieving, by the server of the contact center, from a first context store, information based on the determined context of the contact; based on the determined context of the contact, predicting, by the server of the contact center, a particular service site from among the plurality of geographically dispersed contact center service sites; and sending, by the server of the contact center, the retrieved information to a storage location that is closer to the predicted particular service site than the contact center is. |
