TECHNIQUE FOR ASSISTING REMOTE DIAGNOSIS OF AN ACCESS GATEWAY

摘要

A technique for assisting remote diagnosis of an access gateway by an administration apparatus. The gateway enables access to a wide area communication network via an access network. A failure affecting access to the wide area communications network gateway via the access network is detected. A device obtains an identifier of the access gateway and a datum assisting diagnosis of the failure by using a radio communication channel and sends the identifier and the datum obtained to the administration apparatus via an access means in an operational state.

主权项

1. A method for assisting in remote diagnosis, by a piece of administrative equipment, of an access gateway, said gateway allowing access to a wide area communication network via an access network, said method comprising acts of:
detection of a fault affecting access by the gateway to the wide area communication network via said access network; obtaining, by a device, an identifier for the access gateway and a datum for assisting in a diagnosis of the fault by using a radio communication channel; sending, by said device, said identifier and said datum, which have been obtained, via an access means in working order, to the administrative equipment.