Context-informed summarization of communications

摘要

A method and computer program product for context-informed summarization is described. A method may comprise determining, via a computing device, a context of a communication. The method may further comprise determining, via the computing device, a summarization attribute for the communication based upon, at least in part, the context of the communication. The method may also comprise creating a summary of the communication based upon, at least in part, the summarization attribute.

主权项

1. A method comprising:
determining, via a computing device including a server computing device, a context of a communication; rendering, via the computing device an attribute configuration interface in response to an input within a communication management application; selecting, via the computing device, within the rendered attribute configuration interface a summarization attribute for the communication based upon, at least in part, the context of the communication, wherein the summarization attribute includes at least one of a full summary and a short summary based upon, at least in part, the context of the communication; creating a first summary and a second summary of the communication based upon, at least in part, the summarization attribute, including filtering common words out of the communication to create the first summary and the second summary; determining importance of topics in the communication based upon, at least in part, a rating given to the communication by a user viewing one of the first summary and the second summary of the communication; wherein creating the first summary and the second summary of the communication is based upon, at least in part, keywords in the subject of the communication, and keywords in the body of the communication; wherein each summary of the communication is customized for each user based upon, at least in part, user-defined configurations including the context of the communication and type of communication; sending the first summary of the communication to a first user; and sending the second summary of the communication to a second user, wherein the first summary of the communication and the second summary of the communication are different, wherein each summary is sent via one or more communication channels of a network to a client computing device, wherein a selection of the one or more communication channels is customized, and wherein additional summaries are created and sent for related communications on a recurring basis.