Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications

摘要

Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications are provided. At a computing device comprising a memory, a communication interface and a processor, the memory storing a database of statements comprising one or more of first names, last names, greeting statements, sentiment statements, influence statements, call to action statements, and legal statements: one or more statements from the database are automatically assembled, via the processor, into one or more phrases to be recorded; instructions for applying linguistic rules are associated with the one or more phrases, via the processor, including where to insert pauses in the one or more phrases; and, the recording plan, comprising the one or more phrases in association with the instructions, is stored at the memory.

主权项

1. A method comprising:
at a device comprising a processor, a communication interface, and a memory storing statements for use in an automated communication:
automatically assembling, using the processor, one or more of the statements into one or more phrases to be recorded;transmitting, from the communication interface to a recording talent terminal, a recording plan comprising the one or more phrases and instructions for applying linguistic rules to the one or more phrases;receiving, at the communication interface from the recording talent terminal, recorded phrases corresponding to the one or more phrases; and,assembling the recorded phrases into one or more data driven dialogs, in a one-to-one relationship with records, each of the data driven dialogs comprising a recording for the automated communication customized for each of the records, the records comprising one or more of network addresses, name records and customer records,wherein the automated communication comprises an output to one or more devices associated with the records, the output comprising the recording customized for each of the records.