Call holding management

摘要

A system or a method may be provided that automatically distinguishes between a hold status and when someone live is talking on the phone. For example, the caller's phone may detect when the call holding has ended and a customer service representative is now actually on the line. The phone may alert the user to pick up the call at that time, such as utilizing a call-back mechanism. In an embodiment, the system may analyze and learn the various call holding music or recordings of call centers. The system may detect when the call holding music or recording ends in a telephone call and may alert the user.

主权项

1. A system comprising:
a hardware memory storing information regarding call holding features for telephone communications, and one or more processors in communication with the memory and adapted to:
detect, by a mobile call holding app installed on a mobile telephone device of a user, an initiation of a telephone communication at the mobile telephone device between the user and a called party;identify the called party of the telephone communication based on a telephone number of the called party;in response to identifying the called party of the telephone communication, search a call holding routine database using the telephone number or an identity of the called party to find a call holding routine of the called party;communicate the call holding routine of the called party to the mobile telephone device of the user;monitor, by the mobile call holding app, the telephone communication using the call holding routine of the called party to detect whether a call holding has occurred;determine, by the mobile call holding app, that the user is put on hold during the telephone communication by detecting a call holding recording that matches the call holding routine of the called party;in response to determining that the user is put on hold, present call holding options selectable by the user via the mobile call holding app on the mobile telephone device of the user; andimplement, by the mobile call holding app, a call holding feature selected by the user from the call holding options and separate from the telephone communication during the call holding.