Browser-based communications enhanced with enterprise communication features

摘要

Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.

主权项

1. A method, comprising:
receiving, by a processor, a request to bind a browser to an enterprise communication network, the request being in a web-based protocol; in response to receiving the request to bind, creating, by the processor, an association between the browser and the enterprise communication network such that the browser is enabled access to and control over one or more applications within the enterprise communication network, wherein the enterprise communication network facilitates communications with a protocol other than the web-based protocol; receiving, by the processor, a request to initiate a communication session with the browser; in response to receiving the request, analyzing, by the processor, user preferences of a user identity that was bound to the browser during creation of the association between the browser and the enterprise communication network, the user preferences defining a sequencing rule for the one or more applications within the enterprise communication network; based on the analysis of the user preferences, identifying, by the processor, an application sequence to invoke the one or more applications within the enterprise communication network for the communication session; and sending, by the processor, a communication-establishing message to each of the one or more applications within the enterprise communication network according to the identified application sequence, wherein each of the one or more applications is bound to the communication session in response to the communication-establishing message.