System and method for labeling alert messages from devices for automated management

摘要

An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

主权项

1. An alert processing system comprising:
a communication interlace adapted to receive at least one alert description in a natural language of an alert message output by an associated device, the alert description defining a problem with the associated device; an alert filtering module adapted to:
access a stored referenced alerts list to determine if the alert description corresponds to one of a set of previously referenced alert descriptions,when the alert description is determined to correspond to a previously referenced alert description, labeling the alert description with the label of the corresponding previously referenced alert description, andwhen the alert description is determined not to correspond to any of the previously referenced alert descriptions, labeling the alert description as an unreferenced alert description; a word exclusion module adapted to extract a set of words from the alert description related to a condition of the associated device; an alert categorization module adapted to categorize the alert description, when it has been labeled as unreferenced by the alert filtering module, into to one of a predetermined set of alert categories of a categorization model based on the extracted set of words; a language module adapted to:
compare each word in the set of words with a plurality of stored dictionaries in different languages for identifying at least one source language of the word,assign a source language to the set of words based on the identified source languages of the words, andtranslate the set of words from the assigned source language to a target language; and a processor adapted to implement the modules.