Graphical environment for adding liaison agents to a communication session

摘要

A communication session is established between users of communication devices. A representation of the users is displayed as part of the communication session. A liaison agent is dynamically added as a party of the communication session. The liaison agent is an application that works on behalf of one or more user during the communication. In response to dynamically adding the liaison agent as a party of the communication system, the displayed representation of the communication session is updated to indicate that the liaison agent has been added to the communication session. The liaison agent can provide a variety of services to a user, such as tracking work product, handling incoming calls, bridging communication sessions, providing web cam services, doing surveys, gathering a roll of a communication session, playing messages, notifying other users of events in the communication session, and/or the like.

主权项

1. A method comprising:
displaying, by a microprocessor, a representation of a plurality of users as part of an established communication session between the plurality of users; dynamically adding, by the microprocessor, a first liaison agent as a party of the communication session, wherein the first liaison agent acts on behalf of at least one user during the communication session between the plurality of users, after the at least one user has left the communication session, by surveying other users that are still in the communication session and wherein the first liaison agent contacts the at least one user who is no longer in the communication session when the first liaison agent has compiled results of the survey of the other users that are still in the communication session; and in response to dynamically adding the first liaison agent as a party of the communication session, updating, by the microprocessor, the displayed representation of the communication session to indicate that the first liaison agent has been added to the communication session.