METHOD AND SYSTEM FOR PROVIDING PERSONALIZED NETWORK BASED DIALOGUES

摘要

Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.

主权项

1. A system for providing a personalized network based dialogue, comprising:
a data store; a dialog system coupled to the data store and a network, the dialog system comprising a dialog computer comprising a processor and a memory storing computer program code, the dialog computer configured to:
define a script comprising rules for branching a dialog based on events;provide a user interface to allow a first user to specify a second user to participate in an automated dialog, specific response option, and a maximum time period for responding;access the data store to determine an address for the second user;execute a first instruction associated with the dialog to send a first communication to the second user from a server via a first communications channel, the first communication containing the specific response option;determine if a first event has occurred in conjunction with the second user, wherein the first event comprises a response by the second user according to the specific response option within the maximum time period for responding;assign a value to a variable associated with the first event based on the determination;branch the dialog based on the value of the variable associated with the first event, wherein:
in a first branch, the dialog system is configured to execute a second instruction associated with the dialog to send a second communication to the second user using a second communications channel, the second communication containing the specific response option;in a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.