EVALUATING USER EXPERIENCE

摘要

Evaluating user experience for an application includes collecting, for each of a plurality of user sessions, a list of user event data items experienced from a perspective of a user device during that user session. For each user session, a session score is discerned based on an analysis of that user session's list of user event data items. Each session score is associated with a corresponding one of the plurality of users. For each of a plurality of successive time periods, user scores are discerned for each of the plurality of users. Each user score is discerned as a function of all session scores associated with that user where those session scores are for user sessions occurring during that time period. For each of the successive time periods, a period score is discerned as a function of the user scores discerned for that time period. The time period score discerned for a selected one of the successive time periods can be reported.

主权项

1. A method for evaluating user experience for an application, comprising:
collecting, for each of a plurality of user sessions, a list of user event data items experienced from a perspective of a user device during that user session; for each user session, discerning a session score based on an analysis of that user session's list of user event data items, each session score being associated with one of a plurality of users; for each of a plurality of successive time periods:
discerning, for each of the plurality of users, a user score as a function of session scores associated with that user for user sessions occurring during that time period; anddiscerning a time period score as a function of the user scores discerned for that time period; and reporting the time period score discerned for a selected one of the successive time periods.