SYSTEM AND METHOD FOR AUTOMATICALLY AUTHENTICATING A CALLER

摘要

Systems and methods include an input interface that receives registration information including a contact number input into a mobile device of a user, a call interface that transmits a call signal to a call center system, wherein the call signal comprises the call signal contact number that placed a call associated with the call signal and a communication interface that transmits the registration information to a profile database that stores the registration information as a profile for authenticating the mobile device user and identifying information from the mobile device of the user during the call. The call center system includes a call authentication processor that retrieves the user profile, an authentication interface that receives the identifying information, and an authentication processor that compares the identifying information with the user profile, and routes the call on an authenticated call path if the identifying information at least partially matches the user profile.

主权项

1. A system, comprising:
a registration interface that receives, via a network, registration information from a mobile device of a user; a database that stores the registration information including a contact number in a database as a profile for authenticating the mobile device user; a call center system that receives a call signal, wherein the call signal comprises a call signal contact number for a mobile device that placed a call associated with the call signal; a call authentication processor that retrieves the user profile based on the call signal contact number and stores the user profile for a predetermined amount of time; an authentication interface that receives identifying information from the mobile device of the user during the call; and an authentication processor that compares the identifying information with the user profile, and routes the call on an authenticated call path if the identifying information is received within the predetermined amount of time and at least partially matches the user profile.