发明名称 Virtual calling modes
摘要 Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.
申请公布号 GB2520171(B) 申请公布日期 2017.02.08
申请号 GB20140017875 申请日期 2014.10.09
申请人 Bank of America Corporation 发明人 David Lee Warnick;Chung-Di Chou
分类号 H04M3/51;H04M3/523 主分类号 H04M3/51
代理机构 代理人
主权项
地址