Real-time problem reporting and alert system

摘要

Techniques for reporting problems within an organization include presenting choices to a worker through a menu-based interface. The choices may indicate conditions or problems and may be organized in levels such that selection of a first choice in one level determines choices presented in a subsequent level. The choices may include a type of problem and/or a severity of the problem. A report may contain information identified by the worker's selected choices, and a support person indicated as a recipient for the report may be identified based on the selections and a mapping that relates possible choices selected by a worker to support personnel. The support person may provide corrective instructions to the worker to resolve the problem. Aggregation of reports may identify of systemic problems within the organization.