Automatically diagnosing and resolving wireless network connectivity issues in electronic devices

摘要

The disclosed embodiments relate to approaches for diagnosing and resolving wireless network connectivity issues on an electronic device. The system includes a tool for automatically diagnosing and resolving wireless network connectivity issues on the electronic device. The tool may monitor and manage the wireless network connection on the electronic device. If a lack of wireless network connectivity is detected on the electronic device, the tool may run a series of test cases associated with wireless network connectivity issues on the electronic device. The tool may then notify the user of the results of the test cases, provide recommendations associated with the results to the user, and/or log data associated with the test cases.

主权项

1. A computer-implemented method executed by an electronic device to diagnose a wireless network connectivity problem of the electronic device, comprising:
detecting the wireless network connectivity problem; performing a first Domain Name System (DNS) resolution test using a wireless network configuration of the electronic device; determining that the first DNS resolution test fails; determining that the wireless network configuration includes a custom DNS entry; performing a second DNS resolution test without the custom DNS entry; determining that the second DNS resolution test without the custom DNS entry succeeds; and determining a recommendation comprising removing the custom DNS entry from the wireless network configuration.