METHOD AND SYSTEM FOR MANAGING SERVICE WORK FLOW

摘要

A method and system for managing services are provided. The services management system includes a main database manager that is communicatively coupled to a plurality of entities in said services management system. The services management system also includes an inventory component configured to receive hardware usage data from said main database manager. The services management system includes a proposal generator configured to receive manual inputs from a user at a work site, said manual inputs comprising at least one of a photo of a scope of work and a graphic icon representing a task, determine information required to generate a proposal, transmit a request to said main database manager for the determined information, receive the requested information, and generate said proposal based on the manual inputs and the received information. The services management system also includes a communication component configured to transmit and track a status of said generated proposal.

主权项

1. A services management system comprising:
a main database manager comprising a main database and a processor communicatively coupled to the main database, said main database manager communicatively coupled to a plurality of entities in said services management system; an inventory component communicatively coupled to a vendor entity of the plurality of entities, said inventory component configured to receive hardware usage data from said main database manager; a proposal generator configured to:
receive manual inputs from a user at a work site, said manual inputs comprising at least one of a photo of a scope of work and a graphic icon representing a task;determine information required to generate a proposal;transmit a request to said main database manager for the determined information;receive the requested information;generate said proposal based on the manual inputs and the received information; and a communication component configured to transmit and track a status of said generated proposal.