| 摘要 |
The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed. |
| 主权项 |
1. A system for presentation of personalized performance rating of remote video assistants, the system comprising:
a first computing platform including a first memory and at least one first processor in communication with the memory; a remote video session module stored in the first memory, executable by the first processor, including a session adapter, a media plugin and instructions for presenting a user interface having a video assistant selector widget, wherein the remote video session module is configured to (1) receive, via the user interface, a video assistant session request to initiate a remote video assistant session between a user and a remote video assistant, (2) communicate the video assistant session request and a user identifier to the session adapter that is configured to encapsulate the video assistant session request and user identifier into a video assistant request message, and (3) initiate communication of the video assistant request message; a second computing platform including a second memory and at least one second processor in communication with second memory; and a session broker stored in the second memory, executable by the second processor, including a connection manager, and a meeting broker, wherein the session broker is configured to (a) receive, via the connection manager, the video assistant request message, (b) query, via the meeting broker, a database for recent remote video session history based on the user identifier, (c) retrieve, from the database, a remote video assistant identifier for each of the remote video assistants that conducted one or more video sessions in the recent remote video session history, and (d) determine, for each of the remote video assistants, current availability information related to the remote video assistant's availability to conduct a current video session with the user, and (e) encapsulate, via the meeting broker, the video assistant identifier and the current availability information into a video assistant response message and communicate, via the meeting broker, the video assistant response message to the session adapter, wherein the remote video session module is further configured to, (4) in response to receiving the video assistant response message, display, in the video assistant selection widget, the video assistant identifier and current availability for each of the remote video assistants that conducted one or more video sessions in the recent remote video session history. |
