SYSTEMS AND METHODS FOR DYNAMIC ALLOCATION OF MOBILE AGENTS

摘要

Systems and methods for dynamic allocation of mobile agents to attend to customer needs by scheduling appointments between customers and mobile agents, the system including a receiving module, a relationship module, a matching module, an assignment module and a calendar module. The receiving module is configured to extract customer needs from received customer requests and the relationship module is configured to extract the relationship scores with respect to customer raising customer requests and the matching module is configured to match customer needs with agent profiles to identify a mobile agent, the identified mobile agent is subjected to determination by assignment module configured to evaluate the appropriateness of identified mobile agent. The calendar module is configured to check availability of mobile agent by prompting the mobile agent to confirm the availability and receiving a conformation from mobile agent in response to prompting and scheduling an appointment of customer with mobile agent.