A METHOD AND SYSTEM FOR DIAGNOSING AND REPAIRING A DEVICE WITH NETWORK ACCESS

摘要

The method provides that by means of the communication device (1) a communication channel is compiled in the transmission medium between the communication device (1) and the a device (2) with network access and between the communication device (1) and the operator's system (3). Then, by means of the transmission medium of the communication channel, identification data and diagnostic data is sent from the device (2) with network access via a communication device (1) to the operator's system (3), then a repair command is sent from the operator's system (3) via the communication device (1) to the device (2) with network access, and after repairing the device (2) with network access compiled communication channel is closed. The system comprises the device (2) with network access connected with the operator's system (3) through the communication device (1) which compiles the communication channel with the device (2) and the operator's system (3).