Computer-implemented voice markup language-based server

摘要

A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.

主权项

1. A computer-implemented method for providing services based upon a telephone call from a user, comprising:
receiving the telephone call at a telephony server; determining, by the telephony server, that a service is needed to process the telephone call; transmitting, by the telephony server, characteristics of the needed service to a resource hosting retrievable voice applications, wherein the resource is configured to identify, based on the characteristics and a criterion, a specific voice application of the retrievable voice applications, and to transmit the specific voice application to the telephony server; receiving, by the telephony server, the specific voice application; and executing, by the telephony server, the specific voice application, wherein the specific voice application engages in a speech-based conversation with the user for fulfilling a user's request.