| 发明名称 |
DATA DRIVEN SPEECH ENABLED SELF-HELP SYSTEMS AND METHODS OF OPERATING THEREOF |
| 摘要 |
A method for configuring an automated, speech driven self-help system based on prior interactions between a plurality of customers and a plurality of agents includes: recognizing, by a processor, speech in the prior interactions between customers and agents to generate recognized text; detecting, by the processor, a plurality of phrases in the recognized text; clustering, by the processor, the plurality of phrases into a plurality of clusters; generating, by the processor, a plurality of grammars describing corresponding ones of the clusters; outputting, by the processor, the plurality of grammars; and invoking configuration of the automated self-help system based on the plurality of grammars. |
| 申请公布号 |
US2017018269(A1) |
申请公布日期 |
2017.01.19 |
| 申请号 |
US201514799369 |
申请日期 |
2015.07.14 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Lev Yoni;Tapuhi Tamir;Faizakof Avraham;Lev-Tov Amir;Konig Yochai |
| 分类号 |
G10L15/10;G06F17/27;G10L15/18;G10L15/26;G10L15/30 |
主分类号 |
G10L15/10 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for configuring an automated, speech driven self-help system based on prior interactions between a plurality of customers and a plurality of agents, the method comprising:
recognizing, by a processor, speech in the prior interactions between customers and agents to generate recognized text; detecting, by the processor, a plurality of phrases in the recognized text; clustering, by the processor, the plurality of phrases into a plurality of clusters; generating, by the processor, a plurality of grammars describing corresponding ones of the clusters; outputting, by the processor, the plurality of grammars; and invoking configuration of the automated self-help system based on the plurality of grammars. |
| 地址 |
Daly City CA US |
