| 发明名称 |
INFORMATION TECHNOLOGY (IT) TICKET ASSIGNMENT |
| 摘要 |
A system includes a search window selection engine to determine a search window size based on a time period associated with an information technology (IT) ticket and select a search window of the determined search window size. The system also includes a time period instance merge engine to merge overlapping time periods of a positive type and merge overlapping time periods of a negative type. The positive type is acceptable for assignment of the IT ticket and the negative type is not acceptable for assignment of the IT ticket. The system also includes an IT assignment engine to assign the IT ticket in the selected search window based on whether the merged overlapping time period instances of the positive type is of a time length at least equal to the time period associated with IT ticket. Methods are also disclosed. |
| 申请公布号 |
US2017017965(A1) |
申请公布日期 |
2017.01.19 |
| 申请号 |
US201415124020 |
申请日期 |
2014.03.27 |
| 申请人 |
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP |
发明人 |
Hotman Elad;Tzadikevitch Gil;Sityon Arik |
| 分类号 |
G06Q30/00;G06Q10/06 |
主分类号 |
G06Q30/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system, comprising:
a search window selection engine to determine a search window size based on a time period associated with an information technology (IT) ticket and select a search window of the determined search window size; a time period instance merge engine to merge overlapping time periods of a positive type and merge overlapping time periods of a negative type, wherein the positive type is acceptable for assignment of the IT ticket and the negative type is not acceptable for assignment of the IT ticket; and an IT assignment engine to assign the IT ticket in the selected search window based on whether the merged overlapping time period instances of the positive type is of a time length at least equal to the time period associated with IT ticket. |
| 地址 |
Houston TX US |
