| 摘要 |
PROBLEM TO BE SOLVED: To allow a service provider to learn the cause of failure occurring due to, for example, the timing and order of operation.SOLUTION: When a remote maintenance server 1 receives an instruction to register the settings of a recording method specified by a service terminal device 3, registers the settings of a recording method to agent parts 111, 211, and 311. The agent parts 111, 211, and 311 acquire recording data on the operation screens of image forming apparatuses 101, 201, and 301 according to the settings of a recording method. The remote maintenance server 1 acquires the recording data recorded according to the settings of a recording method from the agent parts 111, 211, and 311. |
