发明名称 |
METHOD AND APPARATUS FOR SPEECH BEHAVIOR VISUALIZATION AND GAMIFICATION |
摘要 |
The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels. |
申请公布号 |
EP3117431(A1) |
申请公布日期 |
2017.01.18 |
申请号 |
EP20150760675 |
申请日期 |
2015.03.12 |
申请人 |
Cogito Health Inc. |
发明人 |
FEAST, Joshua;AZARBAYEJANI, Ali;PLACE, Skyler |
分类号 |
G10L25/00 |
主分类号 |
G10L25/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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