| 发明名称 |
AGENT INTERACTION DURING OPERATION OF AN UNMANNED DELIVERY SERVICE |
| 摘要 |
Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device. |
| 申请公布号 |
US2017011339(A1) |
申请公布日期 |
2017.01.12 |
| 申请号 |
US201514794372 |
申请日期 |
2015.07.08 |
| 申请人 |
Avaya Inc. |
发明人 |
Buford John F. |
| 分类号 |
G06Q10/08;H04N5/77;B64C39/02 |
主分类号 |
G06Q10/08 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method of facilitating an unmanned delivery service, the method comprising:
determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location; connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location; exchanging communications for the agent between the first client system and the unmanned delivery device. |
| 地址 |
Basking Ridge NJ US |
