Apparatus and method for providing user assistance in a wireless terminal employing an avatar

摘要

An apparatus and method is provided for processing an application program-related event in a wireless terminal. In the apparatus, a memory stores character user interface (UI) images associated with application program-related events. An event collection part collects the application program-related events occurring in the wireless terminal, and generates an event message for identifying its associated application program-related event. An agent control part, including a plurality of specialists for processing the application program-related events, selects a specialist mapped to the event message, sets an alarm event for an application program-related event of the selected specialist, and upon arrival of an occurrence time of the alarm event, selects and outputs a character UI for information on the alarm event and processes user feedback information for an associated event in response to the feedback information received from a user. An agent expression part outputs a character and text mapped to the application program-related event and the feedback information.