Conversational virtual healthcare assistant

摘要

A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

主权项

1. One or more non-transitory computer-readable media storing computer-executable instructions that, when executed on one or more processors, cause the one or more processors to perform acts comprising:
causing display of a conversation user interface in conjunction with a content from a healthcare entity, the conversation user interface being associated with a virtual assistant that is configured with a persona; receiving input from a patient while the patient consumes the content from the healthcare entity, the input comprising at least one of verbal input, keypad input, or touch input; causing display of the input in the conversation user interface; determining an intent of the patient based at least in part on the input and first context; determining a response to the input based at least in part on medical records of the patient and second context that is different than the first context; and causing display of the response in the conversation user interface as a message from the virtual assistant.