Method and system for hierarchical management of personal emergency response system (PERS) devices

摘要

People at different levels of an organization can carry personal emergency response system (PERS) devices. A remote server can monitor the personal emergency response system devices, for example tracking device locations and monitoring for emergency alerts. The organization can include managers who are assigned level-specific responsibility. For example, a first manager may be responsible for a first portion of the organization, and a second manager may be responsible for a second portion of the organization. The managers may log into a website to monitor the people in their respective portions of the organization. The website can provide a manager with information that is specific to that manager's portion of the organization, as provided by the personal emergency response system devices.

主权项

1. A system comprising:
one or more communication interfaces collectively configured to:
receive emergency alerts transmitted wirelessly from each personal emergency response (PERS) device in a system of PERS devices;communicate with one or more central monitoring stations; andcommunicate with a plurality of users; memory; a processor that is operably coupled to the communication interface and to the memory; and processor executable instructions stored in the memory for performing the steps of:
responsive to receiving a first input from a first user in the plurality of users, determine a first hierarchical level associated with the first user;identify a first subset of PERS devices in the system of PERS devices according to the first hierarchical level;transmit to the first user tracking information for each PERS device in the first subset of PERS devices;responsive to receiving a second input from a second user in the plurality of users, determine a second hierarchical level associated with the second user, wherein the second hierarchical level is above the first hierarchal level;identify a second subset of PERS devices in the system of PERS devices according to the second hierarchical level, wherein the second subset of PERS devices comprises the first subset of PERS devices and additional PERS devices in the system of PERS devices;transmit to the second user tracking information for each PERS device in the second subset of PERS devices;receive an emergency alert that originated at one PERS device in the system of PERS devices with an associated dual-tone multi-frequency (DTMF) signal; andsend a message about the emergency alert to a user that is associated with the one PERS device, the message comprising an identification of the one PERS device that was made based on the associated DTMF signal.