| 主权项 |
1. A computer-implemented method comprising:
receiving, at a computer system and over the internet from a client computing device, information that describes an issue with a building, wherein the information includes first information corresponding to the issue and second information identifying the building or a user associated with the building, the first information including, at least, (i) a digital image or video taken by the client computing device that visually depicts the issue and (ii) detected location information that identifies a location within the building at which the client computing device captured the digital image or video; accessing, by the computer system and based on the second information identifying the building or the user associated with the building, data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components, wherein the plurality of components are a subset of all components contained within a database of building components, and the data includes (i) component digital images that depict the plurality of components and (ii) component location information that identifies locations within the building where the plurality of components are installed; identifying, by the computer system and based on a comparison of the first information with the data for the building, one or more candidate components that have at least a threshold likelihood of being, at least partially, a cause of the issue, wherein the identifying comprises:
determining, by the computer system, visual matching scores for each of the plurality of components based on comparisons of the digital image or video taken by the client computing device with the component digital images;determining, by the computer system, location matching scores for each of the plurality of components based on comparisons of the detected location information with the component location information; andselecting, by the computer system, the one or more candidate components from among the plurality of components based on one or more of the visual matching scores and the location matching scores; selecting, by the computer system, a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers; transmitting, by the computer system, a service request for the issue to the candidate service provider; receiving, at the computer system, a response from the candidate service provider; and scheduling, by the computer system and based on the response, a service appointment with the candidate service provider to resolve the issue. |
