Remote communication device call origination using a data channel communication path

摘要

A system and method for carrying out communications with a remote communication device (RCD) utilizes a data channel communication path to provide a call request from the RCD to a telematics services provider (TSP). In response to the call request, the TSP obtains a temporary phone number and sends it back to the RCD which then places a voice call to the TSP using the phone number. The received call is connected to an advisor to handle voice communication with the caller using the RCD. Based on the prior association of the assigned temporary phone number with the calling RCD, the TSP is able to recognize the caller or calling device based on the number called and then automatically provide the advisor with relevant information about the caller or calling RCD, such as the caller's name or subscription account information.

主权项

1. A method of carrying out communications using a remote communication device, comprising the steps of:
(a) sending a transmission identifier that includes an indicator of a supported wireless technology from a remote communication device (RCD) to a telematics service provider (TSP) using a data channel communication path, wherein the indicator identifies one or more specific types of cellular technologies supported by the RCD; (b) thereafter receiving at the RCD a TSP phone number that is selected based on the specific type(s) of cellular technologies identified by the indicator included in the transmission identifier from a plurality of different telephone numbers that are each associated with a particular cellular technology; and (c) establishing a call with the TSP from the RCD using the TSP phone number.