DETECTING CONFERENCE CALL PERFORMANCE ISSUE FROM ABERRANT BEHAVIOR

摘要

In a conference call having a plurality of participants interacting in a conference exchange of information in a digital transmission environment, the interaction being across a variable network transmission resource, a method of allocating the level of transmission resource, the methods including the steps of: (a) monitoring predetermined aspects of the participant's behavior during the conference call; (b) determining a divergence of participants behavior from normative values; (c) utilising any divergence as an indicator of aberrant operation of the participants; and (d) allocating the resource determinative on the divergence of participants behavior from normative values.