| 摘要 |
The present invention relates to an integrated online customer consulting system and a method for the same. Multiple cooperative firm terminals on a supply chain related to a product which a customer orders can proceed conversation type consultation with a customer terminal and receives a messenger unit capable of proceeding conversation between the multiple cooperative firm terminals. A consultant terminal requested for a consultation inquiry from the customer terminal among the multiple cooperative firm terminals displays a conversation area including a tap for proceeding the conversation with the customer terminal on the messenger unit and the tap for proceeding the conversation with the other cooperative firm terminal. While the consultant terminal proceeds the conversation with the customer terminal via the conversation area, the tap is changed to proceed the conversation on the product and the other cooperative firm terminal. Also, the tap is rechanged to reproceed the conversation on the product and the customer terminal, and the conversation proceeds. Therefore, as a customer can receive a desired answer at once even if the consultation proceeds with any cooperative firm on the supply chain. So, convenience of the customer is improved, and consultation efficiency of the consultant is improved. |
