| 摘要 |
The present invention discloses a fault diagnosis method, a device, and a fault diagnosis system, and pertains to the field of communications. The method includes: establishing a wireless connection with a home gateway device in a local area network; if the wireless connection is successfully established, sending a diagnosis request to the home gateway device, so that the home gateway device performs fault diagnosis; and receiving a fault diagnosis result returned by the home gateway device. According to the present invention, after successfully establishing a wireless connection with a home gateway device in a local area network, a terminal sends a diagnosis request to the home gateway device to trigger the home gateway device to perform fault diagnosis. This ensures that when a fault occurs in the home gateway device, a user can obtain, in a timely manner, a fault condition of the home gateway device by using the terminal that is located in the same local area network as the home gateway device without depending on an NMS, which not only can rectify the fault in a timely manner and improve diagnosis efficiency for the home gateway device, but also saves manpower resources for operating and maintaining the home gateway device and reduces costs of using the home gateway device for the user. |
