发明名称 |
INTEGRATED PRODUCTION SUPPORT |
摘要 |
Embodiments for integrating production support features are included in systems for receiving modules from a client application associated with an operator device. The embodiments include selecting at least one client module from the received modules, identifying a trace objective for the at least one client module, selecting a data collection level based on the trace objective, and collecting, by a processor, data associated with the at least one client module in response to the selected data collection level. The systems are combinable with additional production support features including event monitoring. |
申请公布号 |
US2016179603(A1) |
申请公布日期 |
2016.06.23 |
申请号 |
US201615056453 |
申请日期 |
2016.02.29 |
申请人 |
BANK OF AMERICA CORPORATION |
发明人 |
Hoen, IV Hudson Philip;Alexandrian Jason N. |
分类号 |
G06F11/07;H04L12/24 |
主分类号 |
G06F11/07 |
代理机构 |
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代理人 |
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主权项 |
1. A system for integrating production support, the system comprising:
a computer apparatus including a processor and a memory; and a production support software module stored in the memory, comprising executable instructions that when executed by the processor cause the processor to:
receive a plurality of client modules from a client application associated with an operator device in communication with the system;initiate recording of events occurring on the client application, wherein the events comprise one or more of: opening windows, requesting data, logging events, updating procedures, opening tools, and archiving;receive event data associated with the recorded events from the client application;modify the event data based on display parameters associated with a display of a user device associated with a user;provide the modified event data to the display of the user device in real time;alter a workload for the client application;receive an indication of a failure of the client application from the user via the user device;identify a first client module of the plurality of client modules, wherein the first client module is associated with the failure of the client application;identify a trace objective for the first client module, wherein the trace objective includes a reason for tracing the first client module;determine a data collection level based on the trace objective, wherein the data collection level indicates a type and an amount of data needed to allow the user to test or correct the client module;collect first client module data of the type and the amount of data indicated by the determined data collection level; andprovide the collected first client module data to the display of the user device. |
地址 |
Charlotte NC US |