发明名称 |
SYSTEMS, METHODS, AND APPARATUSES FOR IMPLEMENTING IN-APP LIVE SUPPORT FUNCTIONALITY |
摘要 |
In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing in-app live support functionality. According to a particular embodiment such an apparatus may be embodied by a user client device which includes, for example: a processor and a memory to execute instructions at the user client device; an application to execute upon the user client device via the processor and the memory; a graphical interface; an audio interface; a communications interface to communicatively link the user client device with a remote service over a network; the graphical interface to receive a user event within the application triggering a user initiated service call to the remote service via the network; the communications interface to receive an audio and video stream from the remote service via the network responsive to the triggering of the user initiated service call, the audio and video stream displaying at least video of a customer service agent and establishing two way audio communication between the user client device and the remote service; and wherein the communications interface further transmits audio captured at the user client device to the remote service and transmits a representation of the application as displayed via the graphical interface of the user client device to the remote service. Other related embodiments are disclosed. |
申请公布号 |
US2016179298(A1) |
申请公布日期 |
2016.06.23 |
申请号 |
US201615055488 |
申请日期 |
2016.02.26 |
申请人 |
salesforce.com, inc. |
发明人 |
Uhma Gavin Andrew Ross;Wright Allen Jeremy;Dennis Adam William;Ksiezopolski Nicholas Christopher |
分类号 |
G06F3/0481;H04L29/06;H04L29/08;G06F3/16;G06F3/0487 |
主分类号 |
G06F3/0481 |
代理机构 |
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代理人 |
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主权项 |
1. A user client device comprising:
a processor and a memory to execute instructions at the user client device; an application to execute upon the user client device via the processor and the memory; a graphical interface; an audio interface; a communications interface to communicatively link the user client device with a remote service over a network; the graphical interface to receive a user event within the application triggering a user initiated service call to the remote service via the network; the communications interface to receive an audio and video stream from the remote service via the network responsive to the triggering of the user initiated service call, the audio and video stream displaying at least video of a customer service agent and establishing two way audio communication between the user client device and the remote service; and wherein the communications interface further transmits audio captured at the user client device to the remote service and transmits a representation of the application as displayed via the graphical interface of the user client device to the remote service. |
地址 |
San Francisco CA US |