发明名称 |
TARGET CONTENT VIDEO DELIVERY |
摘要 |
A call manager is configured to establish an initial session between an agent and a user. A play request or a hold request from an agent device includes a video index value based on information from the user. The call manager interrupts the initial session between the agent device and the user device in response to the request and sends an invite message including the video index value to a media server. The media server accesses a video database based on the video index value for a video and establishes a communication session with the client endpoint device. The communication session includes a stream of the video from the video database. |
申请公布号 |
EP3033870(A1) |
申请公布日期 |
2016.06.22 |
申请号 |
EP20140758023 |
申请日期 |
2014.08.11 |
申请人 |
CISCO TECHNOLOGY, INC. |
发明人 |
MADAN, RAJEEV;MUKHERJEE, SUDIPTO;MANDAVA, VIJAYA |
分类号 |
H04M3/51;H04L29/06 |
主分类号 |
H04M3/51 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|