STATE VALUE INDEXING INTO AN ACTION DATABASE

摘要

An example system includes system circuitry that includes an action database. The action database may include an action entry that stores an action for use by a call agent as part of a diagnostic process and an index value associated with the action. The index value may be indicative of a particular state of the diagnostic process. The system circuitry may obtain a state value indicative of a current state of the diagnostic process. The system circuitry may identify the action entry by matching the state value for the diagnostic process to the index value of the action entry. Then, the system circuitry may retrieve the action of the action entry for use in the diagnostic process.