发明名称 |
METHOD AND APPARATUS FOR LINKING DEVICE APPLICATIONS TO A CUSTOMER SERVICE INTERFACE |
摘要 |
A device application is linked to a customer service interface. Information related to a user and to one or more user interactions is stored with an application associated with a user device. The information related to the user and the one or more user interactions configures an interaction context. A request to communicate with a customer service interface is received from the user during an on-going user interaction with the application. An authentication of the user is performed upon receiving the user request. The interaction context is provided to the customer service interface upon authenticating the user. The authentication of the user and the providing of the interaction context facilitate a seamless continuation of the on-going user interaction from the application associated with the user device to the customer service interface. |
申请公布号 |
EP3025284(A1) |
申请公布日期 |
2016.06.01 |
申请号 |
EP20140829238 |
申请日期 |
2014.07.22 |
申请人 |
24/7 CUSTOMER, INC. |
发明人 |
SINGH, TAJINDER;MONEGAN, MICHAEL |
分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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