Method and system for a multitenancy telephone network

摘要

A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

主权项

1. A method for processing a telephony communication comprising: at a telephony network:
associating an application resource of a first telephony application with a first telephony endpoint of a first account of the telephony network; associating an application resource of a second telephony application with a second telephony endpoint of a second account of the telephony network; initiating a first telephony session for a telephony communication to the first telephony endpoint; at a resource of a telephony resource cluster of the telephony network, processing the first telephony session with the first telephony application by requesting telephony instructions of the first telephony application from the application resource of the first telephony application; initiating a second telephony session for a telephony communication to the second telephony endpoint; mapping the second telephony application to the second telephony session; at a resource of the telephony resource cluster, processing the second telephony session with the second telephony application by requesting telephony instructions of the second telephony application from the application resource of the second telephony application.