CLASSIFYING COMMUNICATIONS WITH HUMAN-BASED INTERACTIVE QUESTIONS

摘要

A method may include receiving a communication that is sent from a source over a network to a user. The method may also include categorizing the communication request. The categorization may include sending a first question communication that includes a first human-based interactive question over the network to the source. The categorization may also include receiving an answer communication over the network from the source and determining whether the answer communication correctly answers the first question communication. In response to determining that the answer communication correctly answers the first question communication, a second question communication that includes a second human-based interactive question may be sent over the network to the source instead of performing a first task with the received communication.

主权项

1. A method, comprising:
receiving, by a computing system, a notification of a vocal communication request that is sent from a source over a network to a user; categorizing, by the computing system, the communication request, the categorizing comprising:
sending a first vocal question over the network to the source, the first vocal question including a first human-based interactive question;receiving a first answer communication over the network from the source in response to the first vocal question;determining whether the first answer communication correctly answers the first vocal question;in response to determining that the first answer communication correctly answers the first vocal question, sending, instead of performing a first task with the vocal communication request, a second vocal question over the network to the source, the second vocal question including a second human-based interactive question;receiving a second answer communication over the network from the source in response to the second vocal question;determining whether the second answer communication correctly answers the second vocal question; andin response to determining that the second answer communication incorrectly answers the second vocal question, performing a second task with the vocal communication request instead of performing a third task.