FAULT MANAGEMENT SYSTEM, FAULT MANAGEMENT SERVER, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM IN WHICH FAULT MANAGEMENT PROGRAM IS STORED

摘要

In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.

主权项

1. A fault management system, comprising:
a fault management server; and one or more image forming apparatuses, wherein each of the image forming apparatuses includes:
a first communication unit configured to be able to communicate with the fault management server; andan agent unit configured to transmit, upon occurrence of a fault in the image forming apparatus, a notice that the fault has occurred and service call information indicative of details of the fault to the fault management server through the first communication unit, the fault management server includes:
a second communication unit configured to be able to communicate with the one or more image forming apparatuses and a terminal of a serviceman addressing the fault; anda manager unit configured to transmit a reboot command to the agent unit of the image forming apparatus, in which the fault has occurred, upon reception of the notice that the fault has occurred and the service call information through the second communication unit from the agent unit of the image forming apparatus in which the fault has occurred, and the agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus, in which the fault has occurred, according to the reboot command.