Proactive assistance in obtaining a wireless network connection

摘要

A user may be proactively identified as needing assistance to access a home wireless network. Assistance may be automatically provided through, for example, a text message, email, or telephone call. In one implementation, a method may include monitoring a wireless access point that provides a wireless network; obtaining, based on the monitoring, an indication of a failed attempt to attach to the wireless network due to entry of an incorrect network password; and causing, based on the obtained indication of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network to a mobile device corresponding to an account associated with the wireless network.

主权项

1. A method comprising:
monitoring, by a computing device associated with a user of a residence that obtains network connectivity from a telecommunications provider, a wireless access point that provides a wireless network at the residence of the user, the monitoring including:
obtaining, by the computing device, operational logs of the wireless access point via an interface with the wireless access point, the interface being implemented over the wireless network at the residence of the user; identifying, by the computing device and based on the monitoring of the operational logs, a failed attempt to attach to the wireless network due to entry of an incorrect network password; and causing, by a network device associated with the telecommunications provider and based on the identification of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network to a mobile device associated with the user.