| 摘要 |
Embodiments of the invention detail systems, computer program products, and methods for providing a call indicator tool. In an exemplary embodiment the system presents, on the display of a video conference apparatus, a call indicator widget linked with a video conference communication session. The call indicator widget may include (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget. Through user input the system may receive an indication that the customer selected the at least one feature, and in response to receiving the indication, alter the display to present information related to the selectable feature. |
| 主权项 |
1. A system for providing a call indicator tool, the system comprising:
a video conferencing apparatus including a processor, a memory, a display in communication with the processor, a video camera in communication with the processor, a speaker in communication with the processor, and a microphone in communication with the processor; and a video conferencing module stored in the memory, comprising executable instructions that when executed by the processor cause the processor to: transmit an indication that a customer requires communication with a business agent that is remotely located from the customer; initiate a video conference communication session between the customer and the business agent and a first video conference apparatus, wherein initiating the video conference session comprises providing a multimedia interface between the agent and the customer that provides the agent and the customer with an audio and video feedback of one another; in response to initiating the video conference communication session, initiate presentation on the display of a call indicator widget linked with the video conference communication session, wherein the call indicator widget includes (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget; determine a level of transparency of the call indicator tool based on determining whether or not the position of the call indicator tool is overlaying at least a portion of information being presented on the display, and (i) in response to determining the call indicator tool is overlaying at least a portion of information being presented on the display, decrease the level of transparency of the call indicator tool, or (ii) in response to determining the call indicator tool is not overlaying at least a portion of information being presented on the display, increase the level of transparency of the call indicator tool; receive an indication that the customer selected the at least one feature; in response to receiving the indication that the customer selected the at least one feature, alter the display to present information related to the selectable feature; receive a request from the customer to transmit the call indicator widget from the first video conference apparatus to a second video conference apparatus such that the second video conference apparatus is authorized to participate in the video conference communication session; and transfer the video conference communication session from the first video conference apparatus to the second video conference apparatus without disconnecting the video conference communication session based on at least receiving the request to transmit the call indicator widget to the second video conference apparatus. |
