SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE

摘要

A resource managing computer system for managing at least one resource in an enterprise is disclosed. The resource managing computer system includes a communication interface for establishing at least one web based chat communication session with at least one customer. The system further includes a monitoring module for monitoring one or more parameters associated with the at least one web based chat communication session. The system further includes a computing module for computing at least one confidence score based on the one or more monitored parameters of the at least one web based chat communication session. The system further includes an allocation module for allocating the at least one resource to the at least one web based chat communication session, wherein the allocation is performed based on the at least one computed confidence score.

主权项

1. A computer-implemented method for managing at least one resource in an enterprise, the method comprising:
establishing at least one web based chat communication session with at least one customer; monitoring one or more parameters associated with the at least one web based chat communication session; computing at least one confidence score based on the one or more monitored parameters of the at least one web based chat communication session; and allocating the at least one resource to the web based chat communication session, wherein the allocation is performed based on the at least one computed confidence score.