| 发明名称 |
CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS |
| 摘要 |
Contact center interactive text stream wait treatments are disclosed. A user device initiates a communication interaction with an automated contact center device (ACCD). A text stream comprising a plurality of text components is from the ACCD during an agent wait period. The text components of the text stream are provided for presentation in a display area of a display during the agent wait period. |
| 申请公布号 |
US2016127544(A1) |
申请公布日期 |
2016.05.05 |
| 申请号 |
US201414529567 |
申请日期 |
2014.10.31 |
| 申请人 |
Avaya Inc. |
发明人 |
Yoakum John H.;McCormack Tony |
| 分类号 |
H04M3/428;G06F3/0484;H04M1/725;H04M3/51;H04M3/42;G06F3/01;G06F3/0485 |
主分类号 |
H04M3/428 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method comprising:
initiating, via a user device, a communication interaction with an automated contact center device (ACCD); receiving, from the ACCD during an agent wait period, a text stream comprising a plurality of text components; and providing the plurality of text components of the text stream for presentation in a display area of a display during the agent wait period. |
| 地址 |
Basking Ridge NJ US |
