Methods and systems for monitoring and logging software and hardware failures

摘要

Methods and systems monitor and log software and hardware failures (i.e. errors) over a communication network. In one embodiment, the method includes detecting an event caused by an error, and generating a log of the event in response to the detection. The method further includes generating a first message prompting if a user consents to allowing a third party provider track the error and transmitting the log to the third party provider over the communication network if the user consents to allowing the third party provider track the error. The method yet further includes generating a second message prompting if the user wants to provide additional information relating to the error. The method still further includes providing a user interface including an error reporting portal to the user if the user wants to provide additional information and transmitting the portal to the third party provider.

主权项

1. A method for monitoring and logging errors over a communication network, comprising:
detecting an event caused by an error; generating a log of the event in response to the detection; generating a first message prompting if a user consents to allowing a third party provider track the error; transmitting the log to the third party provider over the communication network if the user consents to allowing the third party provider track the error; and deleting the log if the user declines to allow the third party provider to track the error.