DIGITAL MATURITY ASSESSMENT FOR TRANSPORTATION PROVIDERS

摘要

An aspect of the present disclosure facilitates the assessment of the digital maturity of a transport provider. In one embodiment, data indicating availability of engagement capabilities on respective digital channels of the transport provider is received, and scores representing digital maturity of the transport provider are computed based on the availability. The engagement capabilities may be categorized according to functional areas qualifying an industry of the transport provider, and as such the scores may correspond to respective functional areas. Thus, the transport provider is enabled to compare the engagement capabilities of his/her organization with those of other providers or with pre-defined standards.

主权项

1. A method of assessing digital maturity of a transport provider, said method comprising:
receiving data indicating availability of each of a plurality of engagement capabilities on respective ones of a plurality of digital channels of said transport provider; and computing a plurality of scores representing digital maturity of said transport provider based on said availability.