System and method for communications routing

摘要

Provided is a system which allows a user to efficiently locate and contact those individuals the user would like to communicate with. The system can also collect or access data about users in order to determine the best contact point to use at a particular time. Some of the data may include information pertaining to a user's appointments, schedule, activities, location and/or contact point usage. The system can monitor the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also determine or receive settings that allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. Further, the system may securely route sensitive communications and prevent or limit forwarding of the sensitive information.

主权项

1. A system for routing communications from a first user to at least a second user, the system comprising:
a system computer; an interface module associated with the system computer allowing the first user to access said system computer with a user computer; a contact module associated with said system computer and receiving a contact request from the user computer, the contact request indicative of a request to initiate a communication with a second user via one or more contact points; an activity module associated with said system computer and receiving second user data which is indicative of which of the one or more contact points can be used to contact the second user at a particular time; and a comparison module associated with said system computer and comparing the contact request and the second user data to determine which of the one or more contact points has the best chance to be available for the first user to use to communicate with the second user, wherein the communication is initiated based on the contact request.